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Frequently Asked Questions

1. Do you have a store of Ankiya Boutique where I can visit?

Yes, we do. It’s located in Sonari, Jamshedpur, Jharkhand.


 

2. What are the dimensions of your Saree?
All dimensions of products are mentioned in the description. All the Sarees are of standard size.


 

3. What are the Shipping Charges for Domestic shipping?
For delivery within India, shipping is free above 2000 Rs and no extra charge is payable of any kind.


 

4. When can I expect my order? How many days does it take for delivery?
All Ready to Ship products are dispatched in 1-2 business days of you placing the order, or as per the delivery date specified by you at the time of placing the order.
Most orders are delivered within 5-7 business days between Monday to Saturday. However, the delivery time is subject to factors beyond our control and may extend due to unforeseen external factors.

 


5. How do I know whether my product has been shipped? How do I track my order?
Once dispatched, you will receive a mail from us on the mail-id provided during check-out with your tracking details. You can track your order 24 hours after your order has been shipped.
In case you haven’t received your tracking details through text within 48 hours, please write to us on anikya.boutique413@gmail.com or whatsapp/text at +917205301156
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6. What are the Modes of Payment?
Our website offers you several payment options that are absolutely safe and secure. You can chose to pay with a credit or debit card, which can be a Mastercard, Maestro, Visa, using our secure payment gateway. We have Netbanking, UPI , Googlepay and various Wallets to pay from as well. You may also use Paypal to directly deposit the amount in our bank account in case you are an International Customer. (However since we don’t do International shipping, you’ll have to provide us with a Domestic delivery address).
If you are facing any difficulty in completing your transaction, do reach out to us!


 

 

7. What if it shows ‘Payment Failed’ and the amount is still debited from my account?
It might happen under rare circumstances due to faulty servers or network issues. In such a case, please get in touch with us with your concern and drop a mail on anikya.boutique413@gmail.com or contact at +917205301156.


 

8. Do you have Cash on Delivery?
We accept Online Payment or Bank Transfers only. We do NOT have Cash on Delivery option.


 

9. Can I order through Whatsapp, Instagram or Facebook?
No, we do not accept orders through whatsapp or facebook. Your order needs to be placed through the website only.


 

10. Can I cancel/modify my order after having paid for it?
Kindly refer to the cancellation policy Cancellation and Refund

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11. Can my billing address and shipping address be different?
Yes, the billing and shipping address can be different. You need to fill in the address boxes correctly during checkout.

 

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12. What is the Return Policy?
Please read our detailed Cancellation and Refund Policy to know more about the same.


 

13. What if my product arrives in a damaged condition?
If you find the package to be tampered with, please do not accept delivery and return it back to the delivery person. 
Please email us at anikya.boutique413@gmail.com mentioning your Order ID or contact at +917205301156 and we’ll do the needful.
If the delivery has been accepted, it will be assumed that the parcel was received in a secure manner.

 

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18. What if my product is defective?
If under any circumstances you happen to receive a defective or damaged product, please notify us on anikya.boutique413@gmail.com or contact  at +917205301156 mentioning your order ID, as well as pictures of the defect, within 72 hours of receiving the product. In case we do not have reverse shipping available in your city, you would have to ship the product back to us. Read Cancellation and Refund). We would need a picture of the shipping receipt for the refund to be processed.
After the product arrives back to us, and after a reaffirmation of the defect, we’ll offer you an exchange/return/refund. If a fresh piece of the product in question is not in stock, you can either choose a different product altogether or get their entire amount reimbursed. Please specify on the mail what you’d prefer and we’ll take it forward from there.

However, not all imperfections are considered as defects. Minor irregularities or unevenness will not be considered as a defect/damage, as they are a testimony to our products being handmade. 



 

19. Are the products shown on website accurate, especially in terms of color?
We try our best to take photos of products under natural light since we want the actual products to look similar to what you have seen on the website/page. However, slight differences in display outputs might occur due to lighting, digital photography, color settings, and capabilities of your computer monitors or mobile screens. We firmly believe that all customers who order online are aware of this genuine challenge and thus to avoid any misunderstanding or discrepancies, we would request you to consider that before you place your orders.




 

20. What if I need more information or clarity on a product before I make my purchase?

Please get in touch with us and drop a mail at anikya.boutique413@gmail.com or contact at +917205301156. We would be more than happy to answer your questions.

 

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